SUPPORT
SERENDIPITY
VELDT SERENDIPITY Model C/R/V supports iPhone/iPad (9,10 & 11).
VELDT SERENDIPITY Model CX/RX/VX supports iOS(9,10 & 11) and Android (5.0 or later) smartphones. Tested smartphones are as follows.（As of Oct. 1, 2017）
Although the screen size is not optimized to it, the watch can be used with an iPad. When searching for the VELDT LIFE ASSIST app in the App Store, please select the tab in the top left corner [iPhone only].
| Device | General functions | Screen size optimization | Remarks |
|---|---|---|---|
| Apple iPhone | ○ | ○ | SERENDIPITY All Models |
| Apple iPad | ○ | SERENDIPITY All Models | |
| Sony Xperia | ○ | ○ | SERENDIPITY Model CX/RX/VX Only |
| Google Nexus | ○ | ○ | SERENDIPITY Model CX/RX/VX Only |
| Samsung Galaxy | ○ | ○ | SERENDIPITY Model CX/RX/VX Only |
| Sharp AndroidOne | ○ | ○ | SERENDIPITY Model CX/RX/VX Only |
The latest models VX/RX/CX support Android(5.0 or later only).
Tested smartphone list will be updated accordingly.
Please check the following link for VELDT SERENDIPITY warranty.
Warranty Ruleegistering your new VELDT SERENDIPITY, will make your watch eligible to our product warranty program and
other customer services. It will also enable us to notify you, regarding product and service updates.
For details on features and instructions, see the following user manual.
USER MANUALFirmware update service:
We offer a firmware update tool for your SERENDIPITY device which can be used from a Windows PC. For instructions on how to use the tool, please refer to the [Firmware] section of the [Software Update].
During your product warranty period, firmware updates can be received by sending in your device to us by mail (postage is free if sending domestically in Japan by using the freight-collect service). The firmware update service is free, however pre-registration of your device is required using the registration form below.
Updated: 2018/04/13
Fixed bugs and terminated the taxi service.
Find the VELDT LIFE ASSIST app from the list and tap on [Update].
Go to the Google Play on your smart phone and find the VELDT LIFE ASSIST app from the list and tap on [Install]
Fixed bugs and terminated the taxi service.
The products currently being offered comes with the newest Firmware Version[2.01].
Release details:
Support MIP(Most Important Person) function which limits incoming messages from pre-registered persons.
Windows PC is required to install the newest Firmware.
https://veldt.jp/files/VELDT_SERENDIPITY_Firm_Updater_v2.01.zip
Please check the following link for the FAQ
FAQ