If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of purchase. You can return your product for a different product of equal or lesser value (when available), or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Returned items must be returned in original product packaging (i.e. the VELDT watch box, not the shipping company box).
- Returned items must have no visible signs of wear or use.
To initiate a return or exchange, please complete the following steps:
- Navigate to: https://veldt.jp/en/contact/
- Enter your name and email address. In the "Subject" box, please type "Return Request."
- In the "Message" box, please include:
- Your order number.
- Your reason for the return.
- We will respond in 3-5 business days with any follow-up or instructions on how to return the products.
Shipping fees may vary depending on customer location, but we do intend to cover any fees that are the result of product defects or order errors.
You should expect to receive your refund / exchange within four weeks of giving your package to the return shipper. However, you may receive your refund / exchange more quickly.
This time period can include include:
- The transit time for us to receive your return from the shipper.
- The time it takes us to process your return once we receive it,
- The time it takes to process the refund or to credit your account.
- The time it takes to ship a replacement back to you.
If you have any questions about this, please use the contact form on our main company page to reach us: https://veldt.jp/en/contact/