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FAQ

Q How can I download the LUXTURE app?

A iOS Users:
Go to the App Store® and type "LUXTURE" in the search bar, then download and install the application.

A Android Users:
In the Google PlayTM store, search for “LUXTURE”, then download and install the application

Q How can I find the model number?

A The model number is located on the center of the caseback.

Q How can I find the serial number?

A The serial number is engraved on the bottom edge of the caseback on the 6 o’clock side.

Q What languages does LUXTURE currently support?

A LUXTURE is currently available in English and Japanese.

Q Is LUXTURE waterproof?

A LUXTURE is water resistant to 5 bars, meaning it is safe to wash your hands or do the dishes with LUXTURE on your wrist. However, avoid showering or applying tap water to it under high pressure.

Q Does LUXTURE have a vibration feature?

A Yes, the watch has 3 different vibration patterns. You can choose a different pattern for each notification.

Q How long is the warranty?

A The warranty period is one year from the date of the original product purchase at a retail store, or one year from the ship date from an authorized online store. Depending on the failure, VELDT may deem necessary for the product be replaced instead of repairing the product. If the exact model is no longer available, a replacement of equal value and similar style will be provided.

For more information about the warranty visit

Q How long does the battery last?

A Battery life is approximately 3 days for normal use. Battery life will vary according to use time.

Q How does LUXTURE connect to my smartphone?

A LUXTURE connects to your smartphone using BluetoothTM Low Energy 5.

Q What is the range of the connection with a smartphone?

A It is approximately 2 to 3 meters without any obstructions. Please note the Bluetooth connection between the devices can be interrupted due to obstruction and interference. To avoid temporary disruption, the smartwatch and connected device should be placed in close range and clear of obstruction. When wearing your LUXTURE, we recommend keeping the connected device on the same side of your body as the wrist on which your LUXTURE is fitted.

Q Can you change the watch strap?

A Of course! LUXTURE straps are interchangeable. You can switch one with all standard 20mm straps, depending on your mood, special occasion, or season!
Check out all compatible 20mm watch straps.

Q What features does LUXTURE have to offer?

A LUXTURE has the following features:

  • Text / Call / Email / Social Media notifications
  • App Alerts
  • Weather Forecast
  • Calendar Alerts
  • UV Alerts
  • Seasonal Allergy Alert
  • Moon Phases
  • Wave Level
  • Activity Track
  • Multiple Time Zones
  • Remember Now
  • Street Art Cities
  • Pomodoro Timer

A You can get creative and create your own features in the Riiiver store!
Visit https://riiiver.com/en/ for more details.

Q Can I get notifications from Line, Facebook and other social media sites?

A Yes. You can customize and select the important notifications and alerts you want to receive using the LUXTURE app.

Q Can I make phone calls through LUXTURE?

A No, the watch does not have this feature.

Q Can I still use the same LUXTURE watch if I change phones?

A Yes, of course! Download the LUXTURE app to your new device and log in to your user account.

Q Can I select the LED color on LUXTURE?

A We encourage you to personalize the lights! You can select from 13 different colors for each notification and alert.